ERP

In an emergency situation, the following rules apply:

Follow any published processes on this page. If you are the person reporting the emergency, ensure that you understand the priorities:

Life & Ongoing Safety
Information
Property.

Eg. Get rescue/medical assistance first, ensure everyone can help safely, inform all required persons as per protocol, deal with any mess that has been created.

1. Give all emergency responders (medical, firefighter, police, RCCNZ etc), as much information as possible, and assist to keep the location as safe as they need.
2. Contact the Person In Charge of Operations: CEO (Roger Preston) or Chief Pilot (Reuben Horne) Their phone numbers are HERE

If you are unable to get either of these people, the other People with Responsibilities under this plan are: Operations Manager (Sarah Neumayer) and Safety Systems Manager (Jodie Garrett)

3. Take note of any property damage and take photos if possible (without disturbing any emergency personnel or potential investigations.)

If approached (in person or by phone, social media or similar) about the situation by anyone who is not a first responder or family/ staff member (eg. member of the public) your answer is "I have nothing I can tell you at this time." That is ALL you say.
If it is a journalist or family/staff member, your answer (unless explicitly told otherwise by the CEO) is "I'll need to ask you to speak with our CEO, Roger Preston about that. His number is 027-434-3452." That is ALL you say.

ERP Process

Contact the Person In Charge: CEO (Roger Preston) or Chief Pilot (Reuben Horne) phone numbers are HERE

If you are unable to get either of these people, the other People with Responsibilities under this plan are: Operations Manager (Sarah Neumayer) and Safety Systems Manager (Jodie Garrett)

ELT Activation

Unless direct instructions (regarding contacting RCCNZ) have been given to the Flight Follower by the Pilot in Command prior to commencing any operation, this action plan must be adhered to.

1. Try to contact pilot, via radio or phone.

If unsuccessful

2. Try to contact loader driver (G/Crew) via radio or phone

If still unsuccessful

3. Call the current farmer or previous farmer

If still unsuccessful

4. Contact the other pilot to see if they have communicated recently. Ask them to try to contact via the aircraft radios

If unsuccessful

5. If the other helicopter is close by, send it to the last known location. Notify RCCNZ (0508 4 72 269) if nothing is found, and instigate our ERP.

Overdue Aircraft

If unable to reach the pilot or ground crew via telephone or VHF, and

Pilot has notified Flight Follower of tracking to the intended destination, then contact the client of that destination to check they’re on site.
Pilot has been out of contact for two hours, then contact the current client, and if needed, the next client on the Pilots list.

If unsuccessful:

try to contact the other Pilot/s and see if they can obtain communication via the aircraft radios.
!! wait 30 MINS from the Pilot’s estimated time of arrival (during which time you must notify the CEO of the situation and instigate our ERP)
!! then notify RCCNZ on 0508 472 269 and the POLICE on 111 and advise them of the intended flight path and destination.

Reporting

Every near miss, accident resulting in injury or damage to farm property must be reported immediately or as soon as practically possible.

The requirements are 'by phone immediately' if the injury or damage is more than minor, and 'in writing' as soon as operationally viable.

Property Damage

All damage to HeliOps Southland Ltd or Client property must be reported via our Report It system.

Emergency Phone Numbers

Director/CEO Roger Preston 027-434-3452 027-232-8220

Director/CFO Kirsty Preston 027-474-8358

Chief Pilot Reuben Horne 027-902-7201

Ops Manager Sarah Neumayer 027-243-5424 027-487-4685

Safety Systems Manager Jodie Garrett 021-611-576

Otautau Medical Centre – Doctors etc 03-225-8099

Environment Southland – Spills into waterways 0800-768-845

NZ National Poisons Centre 0800-764-766

RCCNZ 0508 4 72 269

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