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Our commitment to Safe Aviation Practice
Our commitment to Safe Aviation Practice
HeliOps Southland Ltd will provide our staff with a safe environment in which to work every day.
HeliOps Southland Ltd will provide our staff with a safe environment in which to work every day.
Safety at HeliOps means Safe Aviation Practice. It is managed through our Safety Management System, with Quality Assurance elements involved. All staff are to be familiar with these policies and procedures, which can be found at https://sms.heliops.co.nz
Safety Management Objectives:
Ensure all work sites are as safe as possible for our staff to work in.
Clarify requirements for sites to be considered safe: location, surroundings, access etc.
Make sure our processes allow for safety critical plant purchases to be the best & safest option for purpose.
Safety Management Indicators:
Have hazard maps available for corporate properties before work begins
Take a photo of any hazard map / register left on site - and upload it to our drive
Report on the suitability of a load site, using the 'Report It' system, if it is not suitable for safe operations.
Take notes of verbal Hazard Meetings with clients (no maps), and ensure this information is recorded against the job/client.
Have a clear purchasing policy, in regards to access to refunds/replacements/servicing/parts etc
Have a clear Repair/Replace policy, which outlines the decision making parameters.
We will provide our clients with helicopter operations of outstanding workmanship & excellent service, done to the highest safety standards.
We will provide our clients with helicopter operations of outstanding workmanship & excellent service, done to the highest safety standards.
HeliOps staff will interact with clients and each other professionally, courteously, efficiently, and using Safe Aviation Practice, at all times. SOPs and expectations (including that of continuous improvement) can be found at https://intranet.heliops.co.nz
We will provide Southland with local skills, knowledge and people.
We will provide Southland with local skills, knowledge and people.
HeliOps staff all hold Certified Handler, Pilot Chemical Rating or Dangerous Goods status, as standard for their positions. We use the services of Adroit Solutions in order to stay qualified.
Operational Goal: To be the helicopter operations provider of choice for Southland.
Operational Objectives:
Our service will be excellent - at all times.
Our workmanship and knowledge will be consistent across all teams.
Our time between bookings and completion will be within two weeks where at all possible.
Operational Indicators:
Staff will be confident, polite, and helpful when interacting with clients. (Anecdotal reports or via Internet reporting)
Staff will know which questions they can answer themselves, and which must be referred to another person (eg. Ops Manager)
Ground staff will be competent in all tasks they are assigned.
Pilots will be competent to use any aircraft and gear assigned.
Clients will be given a true understanding of the waitlist situation, when booking. Changes will be weather dependent only.
Staffing will be set up so as to allow for optimal operational performance.
Annual Calendar
Annual Calendar
The published policy can be found by clicking on the link above.
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